Bk99com Privacy Policy — Your Data Is Safe With Us

Bk99com takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure. By using the bk99com platform, you agree to this Privacy Policy. If you have any concerns, please stop using the platform and contact our support team.

01Introduction & Scope

Bk99com is an online gaming platform. We collect certain personal information in order to provide our services. This Privacy Policy has been prepared in compliance with data protection laws applicable in Bangladesh and other relevant jurisdictions.

This policy applies to:

• For users of the bk99com website (bk99com.win).
• For users of the bk99com mobile application.
• For both registered and unregistered users.
• For those who contact our customer support.

02What Information We Collect

Bk99com collects user information in several ways. Details are outlined below:

03Purpose of Data Use

Bk99com uses your information only for specific, legitimate purposes. We never use your data for unnecessary or unauthorized reasons.

• Account Management: For registration, login, password reset, and profile updates.
• Service Delivery: To ensure gaming, betting, deposit, and withdrawal services.
• Identity Verification: To complete the KYC (Know Your Customer) process.
• Fraud Prevention: To detect unusual transactions or suspicious activity.
• Customer Service: To handle your questions, complaints, and requests.
• Legal Obligations: To meet the requirements of government or regulatory authorities.
• Marketing: To send you relevant offers and promotions with your consent.
• Platform Improvement: To analyze user experience and improve our services.

04Cookie Policy

Bk99com uses cookies on its website and app. Cookies are small text files stored in your browser or device that help our platform function more effectively.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Anonymous data is collected to understand how the platform is used.
• Marketing Cookies: For showing relevant ads — you can turn this off.

05Data Sharing & Disclosure

Bk99com never sells your personal information. Data is only shared in the specific circumstances outlined below:

• Payment Processor: To process transactions with payment providers such as bKash, Nagad, and Rocket.
• Identity Verification Service: With approved third parties for the KYC process.
• Law Enforcement: Upon a valid court order or government request.
• Technology Service Providers: With server hosting and cloud service providers — under strict confidentiality agreements.
• Auditing Body: For verifying compliance with licensing and regulatory standards.

06Data Protection Measures

Bk99com protects your information using industry-standard technologies and practices. Our security systems are regularly updated and tested.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication: An extra layer of security for accessing your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Limited Access Policy: Only authorized personnel have access to the data they need.

07Your Data Rights

As a bk99com user, you have the following rights regarding your personal information:

08Child Protection Policy

Bk99com strictly does not collect information from anyone under the age of 18. Our platform is for adults only.

• Age is verified at registration, and accounts are suspended if underage use is suspected.
• Any information inadvertently collected from a minor will be deleted immediately.
• If a parent or guardian discovers that their child is using bk99com, please notify us immediately.

09Third-Party Links & Services

The bk99com platform uses certain third-party services, such as payment gateways and game providers. These third parties may have their own privacy policies.

• Bk99com is not responsible for the privacy practices of third parties.
• We only work with trusted and accredited partners.
• A confidentiality agreement is in place with third parties before any data is shared with them.
• Your information will not be passed on to any fourth party through third parties.

10Data Retention Period

Bk99com retains your information for a defined period. Once that period expires, your data is securely deleted or anonymized.

11Contact Us

Contact us for any privacy-related questions, complaints, or requests to exercise your rights.

• Email: [email protected]
• Support: Use the platform's live chat feature.
• Response Time: Typically within 24–72 hours.
• Data Protection Officer (DPO): Please mention serious privacy-related matters in your email.

12Privacy Policy Changes

Bk99com may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised date, and registered users will be notified by email for significant updates.

• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you disagree with the updated policy, you may close your account.
• We will provide previous versions upon request.