Bk99com Terms and Conditions

By using the bk99com website or mobile app, you automatically agree to all Terms listed below. Using the platform without reading or following these Terms may result in account termination and forfeiture of deposited funds. Please read each section carefully.

01General Terms & Conditions

Bk99com is an online gaming platform serving users in Bangladesh and other countries. These Terms and Conditions ("Terms") form a legally binding agreement between bk99com and the user ("you" or "player").

• By registering on bk99com or using any of our services, you agree to these Terms and Conditions.
• These Terms apply in both English and Bengali. In the event of any conflict, the English version will prevail.
• Bk99com reserves the right to terminate any user account for any reason, or for no reason at all.
• By using this platform, you confirm that you are acting in compliance with your local laws.

02Account Register

To play games or make any financial transactions on bk99com, you must create a valid account. All information provided at registration must be accurate, complete, and up to date.

• Each user may register only one account. Creating multiple accounts is strictly prohibited.
• You must provide your real name, date of birth, address, and mobile number during registration.
• Keeping your account password confidential is your responsibility. Do not share your password with anyone.
• If you notice any unusual activity on your account, contact bk99com support immediately.
• Accounts registered with false information will be terminated and any deposited funds will not be refunded.

03Age Verification

Bk99com is strictly for users aged 18 and above. Use of this platform by minors is completely prohibited. By registering, users confirm they are at least 18 years of age.

• Bk99com may request a national ID, passport, or birth certificate at any time to verify a user's age.
• Withdrawal requests may be placed on hold until age verification is completed.
• If a user is suspected to be a minor, the account will be immediately suspended.

04Deposits and Withdrawals

Deposits and withdrawals on bk99com are easy via bKash, Nagad, and Rocket. All financial transactions are processed through secure, encrypted channels.

• Minimum deposit and withdrawal limits apply — visit the Deposit or Withdrawal page for details.
• Withdrawal processing typically takes 24 to 72 hours.
• Deposited funds will only be returned to the same payment method used to make the deposit.
• For unusual or suspicious transactions, bk99com may request additional documentation for verification.
• In compliance with anti-money laundering regulations, bk99com verifies all large transactions.
• Accounts will be frozen immediately if a fraudulent transaction is suspected.

05Bonuses & Promotions

Bk99com offers various bonuses and promotional offers. Each bonus comes with specific conditions that must be met.

• The welcome bonus applies to first deposits only and can be claimed once per account.
• Each bonus has its own wagering requirements — please read the terms before claiming any bonus.
• The required wagering must be completed before any withdrawal can be made from a bonus balance.
• Bk99com reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is suspected, the bonus and any associated winnings will be forfeited.

06Betting Rules

Bk99com features Sports Betting, Live Casino, slots, bingo, and more. Each category has its own specific rules.

• Once a bet is confirmed, it cannot be cancelled or changed.
• Bk99com reserves the right to void any bet placed on odds that were displayed incorrectly due to a technical error.
• In live betting, bets may be voided due to network delays — this is the user's responsibility.
• Any attempt to manipulate the betting system will result in permanent account closure.
• Slot games use a certified RNG (Random Number Generator) system — every outcome is completely random.

07Prohibited Activities

The activities listed below are strictly prohibited on bk99com. Violating these rules will result in immediate account closure and forfeiture of all deposited funds and winnings.

• Creating multiple accounts to claim bonus or promotional benefits.
• Operating an account using a fake identity or another person's information.
• Using software bots, automation tools, or cheating programs.
• Colluding with other players to influence game outcomes.
• Using the platform for money laundering or any other illegal purpose.
• Exploiting system vulnerabilities or technical errors to gain an unfair advantage.

08Account Closure and Suspension

Bk99com reserves the right to suspend or permanently close accounts under the following circumstances.

• Violation of the terms and conditions or involvement in any prohibited activity.
• Failure to verify age or identity.
• If an account has been inactive for an extended period (more than 12 months).
• The user has requested account closure.

Upon account closure, valid withdrawal requests will be processed subject to verification. However, funds may not be returned for accounts closed due to rule violations.

09Responsible Gaming

Bk99com is committed to responsible gaming. We want every player to enjoy a healthy and fun gaming experience. Gambling or betting should never be considered a source of income.

• You can set your own daily, weekly, or monthly deposit limits.
• You may request a temporary or permanent self-exclusion at any time.
• If you notice signs of gaming addiction, please reach out to our support team.
• If you are under emotional stress or financial strain, take a break from gaming.

10Privacy and Data Protection

Bk99com treats the security of your personal information as its top priority. Our full Privacy Policy Here Available.

• Your personal information will not be sold or shared with third parties.
• Information may be disclosed in response to lawful requests from law enforcement agencies.
• All data is protected with SSL encryption.
• You may request correction or deletion of your personal data at any time.

11Dispute Resolution

For any disputes or complaints, please contact the bk99com customer support team first. We aim to respond to all complaints within 72 hours.

• If the support team is unable to resolve your complaint, you may escalate the matter to a third-party mediator.
• Legal disputes will be resolved by the court of the applicable jurisdiction.
• In the event of a chargeback or payment dispute, your account may be suspended until the investigation is complete.

12Terms & Conditions Update Policy

Bk99com reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via their registered email or in-app notification.

• Continued use of the platform after updated Terms take effect will be considered your acceptance of the new Terms.
• If you disagree with the updated Terms, you may close your account.
• The date of the most recent update will always be shown at the top of this page.